Shipping & Returns

Shipping Policy

  • All orders ship within 5-10 business days of purchase
  • I offer shipping to the following countries - United States, Canada, Mexico, Switzerland, Australia, New Zealand, Japan, Taiwan, South Korea, Hong Kong
  • Tracking information provided via email upon shipment
  • Delivery times are subject to carrier handling once in transit and are not guaranteed
  • I am not responsible for carrier delays, lost packages, or packages marked delivered but not received -  please contact the carrier directly with your tracking number for these issues
  • I am not responsible for packages delivered to incorrectly entered addresses - please double check your shipping address at checkout
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Returns & Refunds

  • All sales are final — I cannot accept returns or exchanges for change of mind
  • If your piece arrives damaged, contact me within 48 hours of delivery at aaron@aaronweeks.studio with - Photos of the damaged piece, photos of the packaging including the box and any visible exterior damage
  • I will review and respond within 3 business days
  • Resolutions may include replacement, or refund depending on circumstances
  • I do not offer refunds for pieces that have been used

 

Handmade Variation

  • All pieces are individually wheel thrown and hand finished in my studio
  • Slight variation in glaze, form, dimensions, and surface texture are inherent to the handmade process and are not considered defects
  • The piece you receive may differ slightly from what is pictured — this is intentional and part of what makes each piece its own unique object
  • Dimensions and capacity listed are approximate

 

Food & Product Safety

  • All glazes are lead free
  • Hand wash recommended for longevity
  • Avoid sudden temperature changes

 

Order Cancellations

  • Orders cannot be cancelled or modified once placed - please review your order carefully before completing checkout
  • If you made an error on your order contact me immediately at aaron@aaronweeks.studio and I will do my best to accommodate before the order ships - I cannot guarantee changes can be made

 

Sales Tax

  • Sales tax is collected on all orders shipping to California addresses in accordance with California state law
  • Tax rate is calculated based on the destination address

 

Privacy

  • Customer information is used solely for order fulfillment and communication
  • We do not sell or share customer data with third parties

 

Contact

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